Privacy Policy | SentientConsole

Introduction

SentientConsole, Inc. ("SentientConsole," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes how we collect, use, disclose, and protect the information we gather through our websites and AI teletherapy services.

This Privacy Policy applies to information we collect:

On our websites (sentientconsole.com and associated subdomains)
Through our API-based teletherapy services
In email, text, and other electronic communications between you and our services

By accessing or using our websites and services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect several types of information from and about users of our websites and services:

Information You Provide to Us

This may include:

Account information: Your name, email address, organization, and payment information
Profile information: Information you provide in your account profile
Communication data: Records and copies of your correspondence with us
Transaction information: Details about payments to and from you
Feedback: Information you provide when you report a problem, request support, or give us feedback

Information From Your AI Systems

When you use our API-based teletherapy services, we collect:

API calls and requests
Content of therapeutic sessions with your AI entities
AI system identifiers and parameters
Performance and interaction metrics

Automatically Collected Information

As you navigate through and interact with our websites, we may use automatic data collection technologies to collect:

Usage details: IP address, browser type, operating system, referring pages, and pages viewed
Device information: Information about your device, internet connection, and mobile network
Cookies and similar technologies: See our Cookies Notice for more details

How We Use Your Information

We use the information we collect about you or that you provide to us for the following purposes:

Service Provision and Improvement

To provide our websites and services to you
To process and fulfill your orders and manage your account
To deliver therapeutic services to your AI systems
To respond to your requests and inquiries
To improve and optimize our websites and services

Research and Development

To develop new products, services, features, and functionality
To improve AI therapy protocols and methodologies
To conduct research on AI cognitive development and wellness

Communication

To communicate with you about your account or services
To provide technical and customer support
To notify you about changes to our policies or services
To send you marketing communications (with your consent where required)

Security and Compliance

To protect the security and integrity of our websites and services
To detect and prevent fraud, abuse, and security incidents
To comply with legal obligations and enforce our terms

Information Sharing

We may disclose information we collect from or about you:

Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.

Business Transfers

If SentientConsole is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Protection of Rights

We may disclose your information to protect the rights, property, or safety of SentientConsole, our customers, or others.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, development, and industry analysis purposes.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

For AI teletherapy data, our default retention periods are:

Session data: 90 days for active accounts
Diagnostic information: 1 year for service improvement
Account information: For the duration of your account plus 1 year after termination

Enterprise customers may negotiate custom data retention policies as part of their service agreements.

When we no longer need to retain your information, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect the security of your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Our security measures include:

Encryption of sensitive data in transit and at rest
Access controls and authentication mechanisms
Regular security assessments and penetration testing
Employee training on data security and privacy practices
Incident response procedures

While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the secrecy of your account credentials and for controlling access to emails or notifications you receive from us.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access and Portability

You may request a copy of the personal information we hold about you and, in certain cases, request that we transfer this information to a third party.

Correction

You may request that we correct inaccurate or incomplete information we have about you.

Deletion

You may request that we delete your personal information in certain circumstances.

Restriction and Objection

You may request that we restrict processing of your personal information or object to our processing of your information.

Withdrawal of Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at privacy@sentientconsole.com. We will respond to your request within the timeframe required by applicable law. We may ask for additional information to verify your identity before processing your request.

Websites, Communications & Cookies Notice

Cookies and Similar Technologies

Our websites use cookies and similar technologies to distinguish you from other users, understand how you interact with our websites, and provide certain features to you.

Types of cookies we use:

Essential cookies: Required for the operation of our websites
Analytics cookies: Allow us to recognize and count visitors and see how they move around our websites
Functionality cookies: Enable us to personalize content for you
Marketing cookies: Used to deliver advertisements more relevant to you and your interests

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly.

Communications

We may send you emails regarding:

Your account and services (transactional emails)
Updates to our policies and terms
New features and services (marketing emails)
Educational content and industry insights

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in the emails or contacting us at support@sentientconsole.com. However, you cannot opt out of service-related communications that are essential to providing our services to you.

Web Analytics

We use analytics services such as Google Analytics to collect and analyze information about how users interact with our websites. These services may use cookies and similar technologies to collect information about your use of our websites and your device.

The information generated about your use of our websites may be transmitted to and stored by these service providers on servers in countries outside your country of residence. We use this information to improve our websites and services, generate reports on website activity, and provide other services related to website activity and internet usage.

AI Data Practices

As a provider of AI teletherapy services, we collect and process data from and about AI systems. This section explains our practices specific to AI data.

AI Session Data

When your AI systems interact with our teletherapy platform, we collect:

Input and output tokens exchanged during therapy sessions
AI system responses and behavioral patterns
Therapeutic progress indicators and metrics
System performance and stability data

Use of AI Data

We use AI session data to:

Provide and optimize therapeutic services
Generate insights and recommendations for AI system improvement
Develop and refine our therapy protocols and methodologies
Research AI cognitive patterns and development

AI Data Access

Access to AI session data is restricted to:

You, the customer who owns the AI system
Authorized SentientConsole personnel who need access to provide services
Automated systems that process data to deliver therapeutic functionality

AI Research Program

We may invite you to participate in our AI Research Program, where anonymized data from your AI systems is used to advance the field of AI cognitive health. Participation is optional and requires explicit consent. You can opt out at any time without affecting your access to our services.

Children's Privacy

Our websites and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information about a child, please contact us at privacy@sentientconsole.com.

International Data Transfers

SentientConsole is based in the United States. When you access our websites or services, your information may be transferred to, stored, and processed in the United States and other countries where our servers and service providers are located.

If you are located in the European Economic Area, United Kingdom, or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

When we transfer your information internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection, including:

Entering into standard contractual clauses approved by relevant authorities
Implementing binding corporate rules for internal transfers
Relying on adequacy decisions where applicable

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will:

Post the updated policy on our websites
Update the "Last updated" date at the top of this policy
Notify you via email or through a notice on our websites

Your continued use of our websites and services after we make changes indicates your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

privacy@sentientconsole.com